I called Hopper Hills to thank them not only for arranging and delivering such a lovely arrangement, but for going the extra mile in holding off on the credit card charge so I would be surprised.
For our wedding anniversary, my husband wanted a "secret" floral arrangement delivered to our hotel suite. Not only was the arrangement BEAUTIFUL in color and choice of flowers/greens, it was wrapped festively and securely (for travel back home) and was waiting for me when we opened our hotel suite door. The added special touch was that Hopper Hills was kind enough to charge our credit card AFTER our overnight stay, so I wouldn't see the charge show up and have the surprised ruined before.
We used this florist for our wedding as per recommendation. The staff is absolutely wonderful and were very helpful to us as we were planning an out of state wedding. Emails were answered in a pretty timely manner and our in-person meeting went very well. Everything (centerpieces, my bouquet, groomsmen/grandparents boutonnieres, and corsages) came out great, the only thing I was really bummed about was the bouquets for the women in our wedding party. They were very small, and I guess I expected more hydrangeas (basically a bouquet of hydrangeas) and it looked like two really small hydrangea bulbs with purple stock attached for each woman.. :(
Every time I need a beautiful bouquet I go to Hopper Hills. The flowers are always top notch and last well past our expectations.
I made my first of many future orders at Hopper Hills Floral. The arrangement was perfect and they did same day on-time delivery!
Flowers in the arrangement that I received were beautiful. Unfortunately, that is not a factor anymore in this situation. I was very disappointed to find a broken flower, one of the main flowers when I unwrapped the arrangement. My husband surprised me the arrangement. The fact the he went out his way to pick out the flowers and wanted to make me smile after a very rough week, was more appreciated than he will ever realize. I am mentioning that fact due to what happened when I spoke with an employee(possibly owner)this morning. I left a voicemail explaining how beautiful the flowers were and that the one flower was broken...a flower that was different from the rest and would have been the main flower, to me. I did not expect the attitude and response that I received when the woman called me back this morning. She immediately mentioned that my husband must have broke the flower on his way home. I explained they were all wrapped up and secure in the passenger seat. I was not getting a response...just basically mumbling at first. She said, "I guess you can come get a replacement flower if you really want one." She also said, "She delivers the flowers and knows that they get bumped and break so that most likely happened." Again, she is clearly telling me that this is my husbands fault. I was expecting this phone call to go way different and be very simple. At the very least, friendly! I decided to tell her never mind I do not need to come replace the flower and to have a good day. I am hoping the woman realizes that customer service is always # 1. Flowers are not cheap and their is never a reason to be rude and act like the customer is pretty much bothering you. I would have been fine not being able to replace the flower and moved on, IF the woman was nice and at least pretended to act like she cared. When your in customer service you never know what the reasons behind a purchase or what your customer is going through. I understand that goes both ways. However, when your at work and being paid to be helpful and friendly, that should always happen. I hope that the next customer receives exceptional service!. Appreciate and go out of your way for your customers!
Other than the bridal bouquets, everything was great and it was a pleasure working with them.
The only disappointment was that my husband had pink roses added, and they were wilting/dying within two days. Usually roses I have received in floral arrangements have lasted longer.
Hopper Hills Floral Gifts is a US Florist based in Victor, New York. Hopper Hills Floral Gifts is located at 3 E Main St, Victor, NY 14564, USA.
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