This is pretty common in organizations that have had ZERO to little training in bullying awareness and prevention. I don't know if they have had training there or not, but the reaction from the owner would indicate to me that they don't.
This summer my family has been discussing joining Pinnacle Athletic Campus in the fall, but that's not happening now.
I hope they appreciate the money we paid for a week of camp for two children that we will not be using.
It's really too bad because it could potentially fill a void in the community but clearly a VERY long way to go to get it together.
In my opinion, and that's what this space is here for, the owners and management of this company have now shown on two levels, they are clueless on how to run a business. BTW Pinnacle, I am sorry that you became so upset and frightened to the point of calling the Sheriff, in my being mad about the situation discussed above, maybe in your world parents shouldn't be concerned for the well-being of their children - or maybe you just don't like to be challenged when something bad happens in your facility?
Great physical facility but the organization itself is what I can only describe as miserable. Hopelessly disorganized, poor communication, and lack of commitment (backing out of Catalyst Games on short notice, really?!) explain why it's generally underutilized.
Chris Culver batting lesson was amazing
Can't wait for the new Pittsford Y to be built!
Great facility, friendly staff and they offer some fantastic training programs!
I have tried on multiple occasions to drop in for pickup sports (soccer) after calling ahead only to find out that no one goes, or it's changed nights with no notice, etc.
Went in an hour and a half before they closed and doors were locked and had some employee shake his head no at me through the door. This has happened on multiple occasions if you want a reliable place to work out I would pass on Pinnacle.
As is unfortunately the case, Pinnacle Athletic Campus seems ill-equipped to handle bullying situations at its summer camp for kids. The owner called to place blame on my 65 pound 8 year old son, when a few 11 or 12 yo boys, much BIGGER, boys, were pushing him, name calling and throwing balls at his head; and she didn't like it when I stood up for my son and told one of her employees I would hold them accountable if it happened again.
I was going to take my 2 kids back tomorrow, we paid for the entire week, in the hopes that the staff would be more attentive and aware; but after the phone call from the owner, and the fact that this is the second time this has happened this summer, it happened the first week my kids were there also, I believe my children's well being and safety is better served if they don't don't go back.
Update - 2 days later: Got a call from the Ontario County Sheriff telling me that the owners of Pinnacle Athletic Campus had called them and that they, Pinnacle Athletic that is, do not want me back on their property, or I would be arrested for trespassing; not that the thought of going back had crossed my mind. Or are you just mad now that you are seeing my reviews on a few websites?
Pinnacle Athletic Campus is a US Gym based in Victor, New York. Pinnacle Athletic Campus is located at 7600 Pinnacle Road, Victor, NY 14564, USA.
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